principles and techniques of measuring performance and self-assessment

Performance and productivityPerformance is directly related to productivity. By definition, productivity is to achieve maximum output with a minimum of input.The performance of employees has the potential to optimise organisational productivity. Productivity applies as much to providing services in a restaurant or flying a commercial aircraft, as it does to processing cheese or assembling cars.OutputsThe focus of performance management on maximising outputs is on the ability of individuals and teams to competently and effectively utilise their inputs. Inputs in relation to performance management are the knowledge, skills, attributes, attitudes, behaviours and experience that employees contribute through their work.Outputs are the products and services that employees produce and provide as a result of the work they do. Outputs are the table waiting service and the food on the menu, the provision of flights and air travel services for airline passengers, just as cheese is an output from the cheese factory, and cars from an assembly line.